Work with us

Current Vacancies

Senior Client Services Manager

Job Purpose and Scope:
  • The Client Services team is key to the success of Prism Create. This team is client focused and is constantly praised for being more responsive than any other agency
  • This role is a Senior member of the Client Services Team reporting to the Client Services Director
  • Take responsibility for managing a new Strategic account
  • Manage the client relationships, their campaigns and projects from start to completion as agreed on time and within budget. When the project incurs extra costs to ensure where possible to negotiate with the client, the additional costs making sure Prism is profitable
  • Create Quotations, Manage Retainers, Manage Project Budgets, Manage Projects
  • Update Project Management System and keep all projects up to date so anyone can see how the projects are progressing
  • Chair weekly calls to run through all projects with clients
  • Work with and support other Client Services team members on other projects across other accounts
  • Work with the Client Account Execs to understand, build, develop, and maintain a good and friendly rapport with all Prism clients – what their business does and how Prism Services can meet their goals. Take client briefs but also proactively present new ideas and services to agreed clients
  • Propose new ideas to accounts to generate new revenue streams
  • Build out relationships with new contacts and departments within the accounts




Key Accountabilities:
  • Excellent at building and maintaining client relationships
  • Ability to understand business issues and goals and how marketing can assist
  • Ability to grow an account gaining more projects, revenue and profit
  • Tight organisational and excellent time management skills
  • Excellent communication skills and a creative mindset
  • Ability to work well as part of a team
  • Proactive in all respects, look for opportunities to assist when there is a need
  • Strong presentation and negotiation skills
  • Confidence and a persuasive manner
  • Great business sense and the ability to work to budgets and ensure profitability
  • Computer literacy and good typing skills
  • A good level of English, spelling and grammar and budget management
  • Accuracy and attention to detail is paramount
  • Ability to use initiative
  • A genuine interest to pursue a career in Marketing, preferably in IT and Fintech
Skills, interest and qualities
  • Minimum 5 years’ experience in Account Management/Client Services with a Marketing agency
  • Project Management
  • Experience working with Tech or Fintech Customers
  • Self - motivated, dedicated, and independent
  • Good at motivating others
  • Methodical and organised
  • Good communications skills, both oral and written
  • Team player, who is able to work on own initiative and providing results under tight deadlines
  • Accountable for the work you produce
  • Proactive 'Can Do' attitude
  • Able to work under pressure and be prepared to work in a fast moving environment where key objectives need to be met in pre-agreed timescales
  • Able to cope with changing priorities and able to plan workload
  • Good English both oral and written ability to proof copy and any additional language skills would be beneficial
  • Microsoft proficient – Word, Excel, PowerPoint, MS Teams etc
  • Excellent ability in taking briefs and pulling together and presenting proposals
  • People Management
Competencies:
  • Analytical
  • Attention to Detail
  • Communication
  • Composed
  • Customer Focus
  • Organising
  • Presentation Skills
  • Prioritisation
  • Problem Solving
  • Teamwork
  • Time Management

Client Services Manager

Job Purpose and Scope:
  • The Client Services team is key to the success of Prism Create. This team is client focused and is constantly praised for being more responsive than any other agency
  • This role is a Senior member of the Client Services Team reporting to the Client Services Director
  • Take responsibility for managing a new Strategic account
  • Manage the client relationships, their campaigns and projects from start to completion as agreed on time and within budget. When the project incurs extra costs to ensure where possible to negotiate with the client, the additional costs making sure Prism is profitable
  • Create Quotations, Manage Retainers, Manage Project Budgets, Manage Projects
  • Update Project Management System and keep all projects up to date so anyone can see how the projects are progressing
  • Chair weekly calls to run through all projects with clients
  • Work with and support other Client Services team members on other projects across other accounts
  • Work with the Client Account Execs to understand, build, develop, and maintain a good and friendly rapport with all Prism clients – what their business does and how Prism Services can meet their goals. Take client briefs but also proactively present new ideas and services to agreed clients
  • Propose new ideas to accounts to generate new revenue streams
  • Build out relationships with new contacts and departments within the accounts




Key Accountabilities:
  • Excellent at building and maintaining client relationships
  • Ability to understand business issues and goals and how marketing can assist
  • Ability to grow an account gaining more projects, revenue and profit
  • Tight organisational and excellent time management skills
  • Excellent communication skills and a creative mindset
  • Ability to work well as part of a team
  • Proactive in all respects, look for opportunities to assist when there is a need
  • Strong presentation and negotiation skills
  • Confidence and a persuasive manner
  • Great business sense and the ability to work to budgets and ensure profitability
  • Computer literacy and good typing skills
  • A good level of English, spelling and grammar and budget management
  • Accuracy and attention to detail is paramount
  • Ability to use initiative
  • A genuine interest to pursue a career in Marketing, preferably in IT and Fintech
Skills, interest and qualities
  • Minimum 2 years’ experience in Account Management/Client Services with a Marketing agency
  • Project Management
  • Experience working with Tech or Fintech Customers
  • Self - motivated, dedicated, and independent
  • Good at motivating others
  • Methodical and organised
  • Good communications skills, both oral and written
  • Team player, who is able to work on own initiative and providing results under tight deadlines
  • Accountable for the work you produce
  • Proactive 'Can Do' attitude
  • Able to work under pressure and be prepared to work in a fast moving environment where key objectives need to be met in pre-agreed timescales
  • Able to cope with changing priorities and able to plan workload
  • Good English both oral and written ability to proof copy and any additional language skills would be beneficial
  • Microsoft proficient – Word, Excel, PowerPoint, MS Teams etc
  • Excellent ability in taking briefs and pulling together and presenting proposals
  • People Management
Competencies:
  • Analytical
  • Attention to Detail
  • Communication
  • Composed
  • Customer Focus
  • Organising
  • Presentation Skills
  • Prioritisation
  • Problem Solving
  • Teamwork
  • Time Management

Let’s keep in touch. Send us your CV through.